Refund Policy for LumiYing

Last Updated: October 19, 2026

LumiYing sells one-time credit packs, and purchased credits do not expire. This Refund Policy explains when a purchase may qualify for a refund and how to submit a request.

Disclaimer: LumiYing is an independent AI video and image generation platform that provides access to multiple AI models for content creation. We operate autonomously without any affiliation, partnership, sponsorship, or endorsement by ByteDance, OpenAI, Google, or any of their subsidiaries or related entities.

1. Refund Eligibility

- Refund requests must be submitted within 7 days of the purchase date - Refund eligibility and the refunded amount are reviewed based on how the purchased credits have been used - Purchases with no credit use or reasonable, limited use may qualify for a refund; purchases where credits have been substantially or fully consumed are not refundable - If a generation fails because of a system error, the credits used for that generation are automatically returned to your balance

2. How to Request a Refund

To request a refund, please: - Email us at support@lumiying.com - Include your order number and the email address used for the purchase - Provide a brief description of the reason for your refund request

3. Refund Process

- Refund requests are reviewed within 2-3 business days - Approved refunds will be issued to the original payment method - Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account

4. Non-Refundable Situations

- Requests submitted after the 7-day refund window - Purchases where the credits have been substantially or fully consumed - Violations of our Terms of Service - We reserve the right to reject refund requests that we suspect are fraudulent or abusive

5. Contact Us

If you have any questions about our Refund Policy, please contact us at support@lumiying.com.

Note: This refund policy may be updated from time to time. Users will be notified of any significant changes via email.